PRIVACY POLICY

1. Introduction:

Welcome to [Your Company Name] (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data in accordance with applicable laws in the United Arab Emirates (UAE), including the PDPL. This Privacy Policy explains how we collect, use, store, process and share your personal data when you use our website [yourdomain.com] (“Site”) or engage with our services.

2. Scope:

This Policy applies to all individuals whose personal data we collect, whether in the UAE or internationally, when such data relates to persons in the UAE and is processed by us. The PDPL applies to data controllers and processors within the UAE or processing data of UAE residents.

3. Definitions:

Personal Data means any information relating to an identified or identifiable natural person. UAE Legislation+1
Processing means any operation performed on personal data (collection, storage, use, disclosure, etc.).
Data Subject refers to the individual to whom the personal data relates.
Controller means the person or organisation which determines the purposes and means of processing the personal data.
Processor means a person or organisation which processes personal data on behalf of the controller.

4. Data We Collect:

We may collect the following categories of personal data:

Contact information: name, email address, postal address, telephone number.
Account/transaction information: billing/shipping details, payment information (when you purchase).
Usage data: IP address, browser type, device identifiers, pages visited, time and date of access, cookies and similar technologies.
Other data you voluntarily provide e.g., survey responses, newsletter signup, feedback.

5. Purposes for Processing and Legal Basis:

We process your personal data for the following purposes:

To provide you with our products/services (performance of contract or pre-contractual steps).
To respond to your enquiries, requests or complaints.
To manage your account, billing and payment.
To send you marketing/promotional communications (where you have consented to this).
To enhance and personalise your experience on our Site (legitimate interests or consent).
To comply with legal or regulatory obligations in the UAE.
Under the PDPL you must have an appropriate legal basis for processing, such as consent, contract necessity or legal obligation.

6. Consent & Withdrawal:

If we rely on your consent to process your data (for example for direct marketing), you may withdraw that consent at any time by contacting us [insert contact email]. Withdrawing consent will not affect the lawfulness of processing before the withdrawal.

7. Sharing and Disclosure:

We may share your personal data with:

Service providers and affiliates who perform services on our behalf (e.g., payment processors, delivery/logistics, hosting).
Regulatory or governmental authorities as required by applicable law.
In the event of a merger, sale, or other business transfer, your data may be transferred under confidentiality terms.
We require third-party providers to handle data securely and only for the purposes we specify.

8. Cross-Border Transfers:

If we transfer your personal data outside the UAE, we will ensure appropriate safeguards are in place to provide an adequate level of protection as required under the PDPL (e.g., contract clauses or transfers to jurisdictions approved by the UAE Data Office). Pinsent Masons

9. Data Retention
We will retain your personal data only for as long as necessary:

To fulfil the purposes described above.
To respond to any queries, complaints or claims.
To comply with legal, tax or accounting obligations.
After this period, we will anonymise or delete your data securely.

10. Data Subject Rights:

Under the PDPL, you have rights including:

Right to access your personal data.
Right to rectify or correct inaccurate or incomplete data.
Right to erase or restrict processing under certain circumstances.
Right to object to processing (for example direct marketing).
Right to data portability (where applicable).
You may exercise these rights by contacting us at [insert contact email]. We will respond as required under applicable UAE law.

11. Security Measures:

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, alteration or disclosure. These include encryption, access controls, secure servers and system monitoring. However, no system is 100% secure, and we cannot guarantee full security of data transmission.

12. Use of Cookies and Tracking Technologies
We use cookies and similar technologies to collect device and usage data to improve your experience on our Site. For example:

Essential cookies for site functionality.
Performance and analytics cookies.
You may disable cookies via your browser settings, but this may affect the usability of certain site features.

13. Links to Other Websites:

Our Site may contain links to third-party websites which have their own privacy policies. We do not assume responsibility for the content or practices of those websites. We encourage you to review their policies.

14. Changes to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The “Last Updated” date will appear at the top of the Policy. Your continued use of the Site after changes signifies your acceptance of the updated Policy.

15. Contact Information:

If you have any questions, requests, or complaints about your personal data or this Policy, please contact us:

Rawayat,
Dubai,
info.rawayat@yahoo.com

16. Governing Law & Jurisdiction

This Policy is governed by the laws of the United Arab Emirates. Any disputes arising in connection with it or your use of the Site will fall under the exclusive jurisdiction of the UAE courts.