SHIPPING POLICY

Rawayat is committed to providing a safe, transparent, and efficient delivery service for our handmade shawls, scarves, and home textiles. This Shipping Policy aligns with UAE consumer protection regulations and e-commerce guidelines.

1. Delivery Areas

We currently deliver only in one Emirates in the UAE, Dubai.

2. Order Processing

Orders are processed within 1–2 business days after payment confirmation.
During peak periods or public holidays, processing may take longer.
You will receive confirmation via email/WhatsApp once your order is shipped.

4.Shipping Charges

Standard shipping charges
Express delivery incurs additional fees
All charges are clearly displayed at checkout in compliance with UAE e-commerce law.

5. Order Tracking

You will receive a tracking number via email or WhatsApp.
Tracking allows you to monitor your shipment in real-time.

6. Packaging

All Rawayat products are carefully packaged to preserve the handmade quality.
Eco-friendly, protective packaging is used to ensure safe delivery.

7. Lost or Damaged Items

In compliance with UAE consumer law:

Customers must report damaged or lost items within 3 business days of receipt.
Proof of damage (photos) and order details are required.
Rawayat will provide a replacement or full refund as appropriate.

8. Cancellations

Orders can be cancelled within 2 hours of placement.
After processing, cancellation is not guaranteed due to fast dispatch.

9. International Shipping

Currently, Rawayat ships only within the UAE.
Future international shipping will comply with relevant customs and UAE e-commerce regulations.

10. Customer Support

For any questions regarding shipping, delivery, or issues with your order, contact us:
📧 Email: info.rawayat@yahoo.com

11. Legal Compliance

This Shipping Policy complies with UAE Consumer Protection Law (Federal Law No. 24 of 2006) and UAE e-commerce regulations.
It provides clear information on delivery times, costs, tracking, damages, and cancellations as required by law.